Refund policy
Returns & Satisfaction Guarantee
At Matrix Fab Works, we stand behind the quality of our products.
We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be in its original condition
- Unused and in its original packaging
- Proof of purchase is required
How to Start a Return
To initiate a return, please contact us at:
📩 info@matrixfabworks.ca
Once your request is approved, we will provide instructions on how to return your item.
Please note:
Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
We carefully inspect every order before shipping.
However, if your item arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Include photos of the issue
We will resolve the issue quickly — either with a replacement or refund.
Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
Non-Returnable Items
We do not accept returns for:
- Custom or personalized items
- Sale items
- Gift cards
Exchanges
To exchange an item, please return the original product and place a new order once the return is approved.
Refunds
Once your return is received and inspected:
- You will be notified of approval
- Refunds are issued to your original payment method
- Processing time: 5–10 business days
For any questions, feel free to contact us at:
📩 info@matrixfabworks.ca